Operational Excellence Consulting

Accelerate your transition to Strategic Operational Excellence with a comprehensive program. Develop a compelling vision, cultivate leadership mindset, and create an execution framework anchored in operational excellence.

What You'll Take Away After One Week

Vision & Transition

We'll start by clarifying the evolution from reactive execution to defining the vision statement for the OpEx function that aligns with broader business objectives.

OpEx Framework

We'll build a framework that demonstrates how OpEx directly influences business results, and translate OpEx insights into actionable KPIs and internal priorities.

Strategy & Roadmap

Develop a comprehensive 1-year OpEx roadmap encompassing business intelligence, automation, and continuous improvement initiatives across departments.

Leadership & Presentation

Master stakeholder management and learn to lead without formal authority. Finalize your vision, roadmap, and leadership toolkit. Walk away with a concrete action plan and a compelling pitch ready to present to your leadership teams.

Each session combines personalized 1:1 coaching, playbook development, and practical leadership tools.

Investment & Extended Engagement Options

€6,500

Complete one-week consulting package (€1,300/day). Does not include tax.


Enhanced Impact: Two-Week Approach

Week 1: Vision Building, Framework, Roadmap

Complete foundation work: vision alignment, OpEx framework development, 1-year strategic roadmap, and leadership toolkit with stakeholder presentation skills.

Week 2: External Listening & Alignment

Our expert consultant actively engages in departmental audits, uncovering hidden organizational dynamics and diverse perspectives. Through real-time observation and collaborative debriefs, we transform these insights into actionable strategies, co-creating solutions that drive measurable impact.

This two-week approach delivers powerful insights, revealing how departments perceive OpEx, what leaders prioritize, and how to reposition OpEx to a "partner enabling better outcomes."

€9,800 (-25%)

Complete two-week consulting package (€980/day). Does not include tax.

Carmen. CXO

Every action writes the experience.

Companies I worked for

Global Director Customer Experience and Operations

DeliveryHero

Consumer Marketplace

Food Tech

Global Director Customer Experience and Operations

N26

Bank and Fintech

Global VP Customer Operations, Customer Experience & ESG

AUTODOC

Automotive e-commerce

Director Of Global Customer Experience & Member of the ELT Consumer Segment

Scout24

Prop Tech Marketplace

Chief Brand Experience Officer

share

Impact Brand Retail, D2C

COO

Lemoncat

B2B Food Tech Marketplace

Head of Global Customer Operations

STRATO

Hosting Provider

Chief Experience Officer

DR SMILE

Health Tech Marketplace