Consulting
heyCoach!

AI Fixes CX

At the forefront of AI technologies, we've redefined CX for clients across industries for over two decades

We feel your pain points!

Your customers are frustrated. They leave bad reviews on Trustpilot and social media. They reach out multiple times for the same issue, and your support team is overwhelmed. Costs are spiraling out of control, and despite your best efforts, customer satisfaction keeps dropping. Yes, the traditional CX model is broken.

1

High Costs

  • Inefficiencies and manual processes drive up expenses
  • Poor system integration causes redundant work
  • Staffing inefficiencies
  • Repeated interactions increase support costs.
2

Bad NPS

  • Slow Response Times
  • Poor Response Quality
  • No First Time Resolution
  • Lack of Personalization – One-size-fits-all support fails to engage customers
  • Customers feel unheard
3

No Customer Insights

  • No Customer Feedback Loop at all
  • Data is collected but not leveraged for better decision-making
  • No measurement of AI impact on customer experience or costs

End-to-End AI x CX

CX is more than one department, and AI is more than just a chatbot—it’s a transformation of your organization. We take a holistic approach to integrating AI across your CX strategy, ensuring efficiency, cost savings, and superior customer and employee satisfaction. But don’t worry, we can start small. Rely on our experienced Project Management Office resources to oversee AI and CX initiatives, ensuring smooth execution and alignment with your business goals in close collaboration with your internal teams.

CX General Assessment

Is customer experience core to your strategy, or just a CS task? Let's redefine!

Benchmarks in CX metrics

We analyze key CX metrics like NPS, FCR and Volumes to provide tailored insights of your industry

Agentic AI Use Cases & Roadmap

We define AI use cases to drive impact on your NPS, top and bottom line.

AI Readiness Evaluation

We assess your current technology infrastructure and data readiness for AI.

Implementation

We partner with Implementation Engineers to deploy AI technologies.

Performance Monitoring

Ensure AI solutions continue to deliver value, with adjustments as necessary.

Internal Comms

We work with your internal comms and your leadership teams to inspire your org

Business Process Outsourcing

We conduct a thorough evaluation of your BPO contracts and setup incl AI implementation

Selection of possible use cases

Agentic AI Chatbot

Upgrade your customer service with pre-made or tailor-made Agentic Chatbots. Drive down costs and enhance service availability right from the start.

NPS ↑ FCR ↑ Cost ↓ Workload ↓

Predict Churn

Algorithms can forecast customer behaviors like loyalty, churn or lifetime value based on activity, product usage or requests in customer service

ChurnRate ↓ CLV ↑ RetentionRate↑

Auto Translate

Considering expanding your business without the hassle of setting up another customer service team? Experience the power of real-time translations.

GlobalReach ↑ FCR ↑

Innovation

Personalize the transfer by announcing the agent's name, e.g. "You'll now be transferred to Carmen, our experienced service agent."

NPS ↑ WOW ↑

More use cases here

Pricing

Hourly Rate (Ad-Hoc Support)

  • CX Strategy/AI Advisory → €350 /hour
  • 1hr Training AI and CX according EU AI Act → €99
  • AI LinkedIn Learning Course (DE) → free

Project-Based

  • CX General Assessment & Benchmarking (1-3 weeks) → €9,990 - €30,000
  • Use Case & Roadmap Definition (2 weeks) →€15,000- €20,000
  • AI Readiness & Infrastructure Assessment → €15,000
  • Implementation of AI Use Cases → from €30,000 per use case

BPO & Process Optimization Review

  • Review contracts (2 days) → €4,000
  • RFP process (∼ 4 weeks) → €40,000
  • Performance review of your partner → €9,990

Fractional CAIXO or Advisory Board

strategic guide for companies wanting to integrate AI, CX, and customer success strategies

Count on us - we give discounts for startups!

ROI of AI Use Case Implementation

€50,000 / m immediate savings Contacts in Customer Service / m 100,000 Costs per contact €5 Total Costs of Service €500,000 AI Implementation Automation ratio 30% Remaining manual Contacts 70,000 (€350,000) Savings due to AI automation €150,000 Costs for implementation €100,000

Timeline of Implementation

Month 1

Month 2

Month 3

CX General Assessment

Use Case & Roadmap

Readiness & Infrastructure Assessment

Implementation of AI Use Cases

Launch

Training inhouse

Training for companies and individuals

Starting February 2025, every company must train their employees. Empower your team with our 1-hour AI training program. Ensure compliance with the EU AI Act, Article 4, and gain valuable insights from AI experts. Available in DE/EN.

1

Compliance

Stay compliant with the EU AI Act.

2

Expert Insights

Benefit from expert AI knowledge.

3

Certificate

Secure your certification

Case studies: Agentic AI in Sales and CS

ai.beissner.eu

Case studies: Agentic AI in Sales & Customer Service

This document outlines an overview of recent Agentic AI assessment programs and implementations designed to optimize sales processes and enhance customer service operations.

Free AI Course

Accelerate your team's AI knowledge with my free learning material.

Self-Learn about AI

1-hour comprehensive training program ensuring your team gains insights in AI basics.

Assessment

Many CEOs instruct their departments to implement AI without truly understanding what will move the needle.

AI agent integrations

Embed intelligence into your systems where it creates value. Contact us today

Starting February 2025, employee AI training becomes mandatory. Get ahead of regulations while building competitive advantage.

You can trust us to do the job for you!

Elevate your customer experience to new heights with my expertise honed over two decades in Customer experience, sales, customer service, operations, marketing, and business strategy. As a seasoned executive, I've driven success for renowned brands like Deliveryhero, N26, Autodoc, Scout24 and share in C-Level Roles.

My passion is crafting unforgettable journeys for your customers, leveraging the power of AI to anticipate their needs and deliver seamless, personalized interactions. This doesn't just delight your customers - it reduces costs and boosts your NPS too.

I've assembled a dream team of customer experience experts, business strategists, and ML engineers. Together, we'll implement cutting-edge AI solutions that transform the way you engage with your customers.

Imprint

ANGABEN GEMÄSS §5 TM

Vertreten durch
Carmen Beissner
carmen@beissner.eu
10437 Berlin

Verantwortlich für den Inhalt nach §55 Abs. 2 RStV
Carmen Beissner
10437 Berlin

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