Consulting
TALOOB
CXO COLLECTIVE
The Network for Chief Experience Officers
A members-only community for the world's leading experience executives to share insights, solve challenges, and shape the future of CX.
WHY CXOC?
A Peer Network, Built on Trust
The role of a Chief Experience Officer has never been more critical—or more complex, especially in the era of AI. Traditional resources fall short, and public forums lack the depth required for executive-level problem-solving. We connect CXOC because we believe in the transformative power of shared experience.
Confidential Exchange
Engage in candid, off-the-record conversations within a secure and private forum, free from vendors and consultants.
Exclusive Resources
Access a curated library of playbooks, templates, and frameworks shared directly by your peers at top global companies.
Actionable Benchmarks
Get real data that matters with exclusive member polls and benchmarking insights and emerging CX trends.
CX x AI
Navigate the AI revolution with proven strategies, real implementation case studies, and measurable results.
Unlock Answers to Your Most Pressing CX Challenges
Stop searching for answers in isolation. Within CXOC, you gain direct access to the strategies and solutions being deployed by the best in the business. Our community helps you move faster and with greater confidence.
What are the benchmarks in my industry versus others?
What is the definitive playbook for scaling exceptional experiences?
What's next in CX and AI, and how are others preparing?
Who has successfully implemented new outsourcing partners?
Who can join?
CXOC is an exclusive network reserved for the single most senior experience executive at a company. We meticulously vet every applicant to maintain the integrity and value of the community. CXOC is a free of charge community.
The #1 responsible for the Customer
You must hold the title of Chief Experience Officer, Chief Customer Officer, or an equivalent role with ultimate responsibility for your organization's customer experience strategy.
Share your Knowledge
Members thrive through active participation—sharing insights, offering guidance, and contributing to collective wisdom. All exchanges respect confidentiality while maximizing learning.
If you are the top experience executive at your company, we invite you to apply. Join a curated network of peers dedicated to mastering the art and science of experience management.
About me
With over 20 years of experience in operations, marketing, and business strategy, I've advanced my career through various C Suite roles. Throughout this journey, I’ve had the privilege of shaping the growth of prominent brands like Deliveryhero, N26, Scout24, share, and Autodoc, always with a clear focus on creating exceptional customer journeys that leave lasting impressions. My passion for building world-class teams has been recognized globally, particularly in platform economies, marketplaces, e-commerce, and tech sectors. I’ve led 1,000+ teams sizes through dynamic and challenging times, employing a servant leadership style that emphasizes diversity, inclusivity, and a strong commitment to quality. My extensive experience includes leading numerous consulting assignments worldwide, where I've helped organizations across various industries unlock the true potential of customer experience (CX) to drive sustainable, organic growth.