Consulting
TALOOB
Carmen. CxO
Customer and employee experience is the sum of all actions, by all employees, including AI, every day!
CX Consulting Overview
Business Strategy
Sustainable growth and profitability through CX, performance optimization, innovation, thought leadership
  • Identifying Growth Opportunities
  • Entering New Markets, M&A and Post Merger Integration

Profitability Strategies
Building Love Brands
Creating lasting emotional connections with customers through memorable experiences
  • Conducting Market Research
  • Creating Brand Identity, Brand Relaunches

Organic Growth
Experiences & AI
Leveraging AI and self-services to enhance customer experiences, drive operational excellence.
  • AI use case implementation
  • 360° Customer Experience Improvement

NPS & Costs

Case studies here
Interim Management

CXO - Chief Experience Officer
360-degree focus on aligning experiences across all departments and touchpoints, ensuring a seamless and cohesive journey for both customers and employees

CAIO - Chief AI & Experience Officer
Ensuring that AI technologies align with your business objectives by driving internal AI adoption across departments, enhancing product development, and improving operational efficiency through AI

CBXO - Chief Brand Experience Officer
I'll work with you to build a strong, recognizable brand that effectively communicates your core values, engages your target audience, and improves retention and loyalty

COO - Chief Operating Officer
Streamline processes to enhance efficiency, drive growth, and ensure seamless day-to-day operations and operational excellence. Can include various departments

Due Diligence & Post-Merger Integration
I'll support your due diligence, acquisitions, and post-merger integration with expertise in customer operations and leadership alignment

Industries: Fintech, Banking, E-Commerce, Platforms / Marketplaces, Health Tech, Automotive, FMCG, Food Tech, Purpose Tech
Customer Experience x AI

1

2

3

4

1

Defining use cases for AI
Together we'll develop a clear roadmap of AI-driven use cases aligned with business goals

2

Evaluation Off-the-Shelf or Custom-Built
We help you select the most effective technology stack

3

Implementation
Seamless implementation of AI aligned with defined use case

4

Results
Lower costs and enhanced customer experience

AI Assessment in Customer Service for € 9,900 for a 5 day assessment
Customer operations are the backbone of your business, encompassing all the processes that…
keep your customers engaged, satisfied, and loyal. Integrating AI into your operations can streamline workflows, reduce costs, and create real customer experiences. Start with a comprehensive AI assessment to identify the areas where AI can have the most significant impact on your business. Click to see what's in it and book a call with me to consult.
What metrics will be impacted?
NRR
Drive Net Revenue Retention by maximizing upsell and cross-sell opportunities, reducing churn, enhancing engagement, and improving product value
NPS
Assessment and diagnosis, in-depth analysis of customer feedback, customer journey mapping, developing a customer-centric strategy
Costs
Minimize variable cost per MAU by leveraging automation, optimizing support channels, and introduction of AI
eNPS
We provide career development paths through coaching, prioritizing employee well-being
Brand awareness
Help creating a love brand by consistently delivering exceptional experiences
Leadership Score
Consistent performance evaluations to drive impactful leadership development
TALOOB. Leadership as a Service

Individual Coaching
Personalized coaching focused on achieving individual goals and empowering leadership.

Leadership Review Surveys
Identify obstacles, develop strategies, strengthen values, enhance personal growth, and improve leadership skills.
In 2017, I founded TALOOB, a leadership-as-a-service platform designed from the people’s perspective. Leaders receive valuable feedback and insights into their skills through a science-backed survey, allowing them to identify areas for improvement and celebrate their strengths. Companies can use TALOOB to understand their management strengths and weaknesses, find new talent with essential skills, and gauge their competitiveness on a global scale
Resources
Digital Psychology
Coaching Packages
Coaching Workbooks
Overview AI
Training for CX Leaders
Introduction to AI for Leaders
A high-level overview of AI technology, its evolution, and its relevance in transforming customer experience.
Case studies and data on how AI enhances customer satisfaction, loyalty, and operational efficiency.
How to identify critical CX challenges that AI can address and set strategic objectives that drive results.
AI Use Cases and Software Overview
A overview of tools such as AI chatbots, predictive analytics, personalization platforms, Marketing and CRM systems.
Frameworks to evaluate the value and impact of adopting specific AI tools on CX and growth outcomes.
Use cases for AI in Customer Experience
Change Management for AI introduction
Key principles of change management.
Templates & Checklists: Change management roadmaps, stakeholder analysis templates, communication plans, and ethical guideline checklists.
About me
With over 20 years of experience in operations, marketing, and business strategy, I've advanced my career through various C Suite roles. Throughout this journey, I’ve had the privilege of shaping the growth of prominent brands like Deliveryhero, N26, Scout24, share, and Autodoc, always with a clear focus on creating exceptional customer journeys that leave lasting impressions. My passion for building world-class teams has been recognized globally, particularly in platform economies, marketplaces, e-commerce, and tech sectors. I’ve led 1,000+ teams sizes through dynamic and challenging times, employing a servant leadership style that emphasizes diversity, inclusivity, and a strong commitment to quality. My extensive experience includes leading numerous consulting assignments worldwide, where I've helped organizations across various industries unlock the true potential of customer experience (CX) to drive sustainable, organic growth.
As the founder and CEO of TALOOB, a leadership-as-a-service platform, my objective is to reshape modern leadership by delivering professional coaching solutions and actionable insights that drive sustainable growth. My focus is on empowering leaders to elevate their skills and capabilities, using a data-driven approach that fosters continuous development and meaningful impact.
Carmen
TALOOB Leadership
Use cases AI in CS
Photos
Imprint
ANGABEN GEMÄSS §5 TM

Vertreten durch
Carmen Beissner
carmen@beissner.eu
10437 Berlin

Verantwortlich für den Inhalt nach §55 Abs. 2 RStV
Carmen Beissner
10437 Berlin

Haftung für Links
Meine Website enthält Links zu externen Webseiten Dritter, auf deren Inhalte ich keinen Einfluss habe. Ich mache mir die dort aufrufbaren Inhalte nicht zu eigen und distanziere mich ausdrücklich von allen rechtsverletzenden Inhalten, sofern diese wider Erwarten untet den auf meinen Seiten enthaltenen Links aufrufbar sind. Urheberrecht Auf die Inhalte dieser Seiten findet das Urheberrecht Anwendung. Sollten Sie wider Erwarten auf eine Urheberrechtsverletzung auf diesen Seiten aufmerksam werden, bitten ich um einen entsprechenden Hinweis.
Liability for Links
My website contains links to external third-party websites over whose content I have no control. I do not adopt the content accessible there as my own and expressly distance myself from all illegal content, should such content be unexpectedly accessible through the links on my pages.
Copyright
The content on these pages is subject to copyright law. If you unexpectedly become aware of a copyright infringement on these pages, I kindly ask you to inform me accordingly.