Consulting
TALOOB
Carmen. CxO
Customer and employee experience is the sum of all actions, by all employees, including AI, every day!
Consulting Overview
Business Strategy
Sustainable growth and profitability through CX, performance optimization, innovation, thought leadership
  • Identifying Growth Opportunities
  • Entering New Markets, M&A and Post Merger Integration

Profitability
Building Love Brands
Creating lasting emotional connections with customers through memorable experiences
  • Conducting Market Research
  • Creating Brand Identity, Brand Relaunches

Growth
Experiences & AI
Leveraging AI and self-services to enhance customer experiences, drive operational excellence.
  • 360° CX & Sales Improvement

NPS & Costs
Executive Search CX & Sales
Specializing in tech businesses, we excel in sourcing high-caliber C-level and top management talent. Flat fee & fast
  • CRO, CMO, CXO, COO, CCO, CGO
  • Head of, VP, SVP
  • CS, CX, Customer Success, Sales
  • Brand, Marketing

Time to hire

Case studies here
Interim Management
CXO - Chief Experience Officer
360-degree focus on aligning experiences across all departments and touchpoints, ensuring a seamless and cohesive journey for both customers and employees
CAIXO - Chief AI & Experience Officer
Ensuring that AI technologies align with your business objectives by driving internal AI adoption across departments, enhancing Customer Experience, and improving operational efficiency through AI
CBXO - Chief Brand Experience Officer
I'll work with you to build a strong, recognizable brand that effectively communicates your core values, engages your target audience, and improves retention and loyalty
COO - Chief Operating Officer
Streamline processes to enhance efficiency, drive growth, and ensure seamless day-to-day operations and operational excellence. Can include various departments (CS, Sales, HR, Operations and more)
Due Diligence & Post-Merger Integration
I'll support your due diligence, acquisitions, and post-merger integration with expertise in customer operations and leadership alignment
Advisory Board

Industries: Fintech, Banking, E-Commerce, Platforms / Marketplaces, Health Tech, Automotive, FMCG, Food Tech, Purpose Tech
All Things AI in Customer Experience

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Book your EU AI Act Compliance Training
Get certified in AI literacy (German/English)
2
AI Strategy Development
Create your roadmap of business-aligned AI use cases
3
Technology Selection
Choose between ready-made or custom AI solutions
4
Deployment
Execute AI implementation for your specific needs
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Outcomes
Reduce costs and improve customer satisfaction

AI Assessment in Customer Service: €9,900 / 5 days
Transform your customer operations with AI
Enhance your customer operations with AI to optimize workflows and reduce costs. Our assessment identifies key opportunities for AI implementation. View details and schedule a consultation.
What metrics will be impacted?
NRR
Drive Net Revenue Retention through targeted upsells, data-driven churn prevention, and strategic value delivery that makes your offering indispensable
NPS
Transform your Net Promoter Score by systematically analyzing feedback, redesigning critical customer journeys, and implementing measurable experience improvements
Costs
Decrease cost per Monthly Active User with intelligent automation, strategic channel shifts, and AI-enhanced workflows that maintain or elevate service quality
eNPS
Boost Employee Net Promoter Score with customized growth paths, structured mentorship programs, and holistic wellbeing initiatives that enhance retention
Brand awareness
Elevate your business to a beloved brand through consistently remarkable experiences, emotional connections, and customer advocacy that drives organic growth
Leadership Score
Enhance leadership effectiveness through quantifiable performance metrics, personalized development plans, and a culture of continuous feedback and improvement
Subscribe to CX Consulting

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Subscription to CX Consulting

Unlock the full potential of every customer interaction with our all-inclusive monthly consulting offer. For just €4,999 per month, you receive unlimited expert consultation and sparring that leads your company to excellence in customer experience, marketing, service and sales. Request Consultation

TALOOB. Leadership as a Service
Individual Coaching
Achieve your leadership aspirations with bespoke executive coaching that focuses on your individual goals and growth.
Leadership Review
Unlock your potential, conquer challenges, and elevate your leadership with our scientifically-backed personality tests & surveys
Executive Search
Specializing in tech businesses, we excel in sourcing high-caliber C-level and top management talent globally
TALOOB was born from a simple belief: great leaders can transform the world. As the founder, I've made it my mission to empower visionary individuals and unlock their full potential.
Through TALOOB's science-backed assessments, leaders gain unprecedented self-awareness. They uncover their unique strengths, identify growth opportunities, and learn to navigate complex challenges with unwavering confidence. This self-knowledge is the foundation for making strategic decisions that propel their teams and organizations to new heights.
TALOOB's personalized executive coaching takes this transformative journey to the next level. In these one-on-one engagements, leaders translate their insights into tangible action, driving sustainable growth and lasting impact.
Companies that partner with TALOOB gain unparalleled visibility into our leadership pipeline. We help them identify high-potential talents, optimize development initiatives, and make strategic talent decisions that bolster their global competitiveness.

en.taloob.com

We Empower Individuals, Coaches and Organizations to Thrive

At TALOOB, we're dedicated to providing our unique blend of coaching, education, leadership assessments, personality test and partnerships tailored to foster growth and drive success. Assessments Coaching

Resources & Training
Discover key insights at the crossroads of behavior and digital psychology with this presentation deck
Transform your potential with personalized coaching sessions offering actionable strategies
Get you interactive coaching workbooks designed for exercises, self-reflection, and actionable insights.
Master AI in this 1-hour digital training to comply with EU AI Act, Article 4 incl. AI expert insights. DE/ EN
Training for CX Leaders
Introduction to AI for Leaders
A high-level overview of AI technology, its evolution, and its relevance in transforming customer experience.
Case studies and data on how AI enhances customer satisfaction, loyalty, and operational efficiency.
How to identify critical CX challenges that AI can address and set strategic objectives that drive results.
AI Use Cases and Software Overview
A overview of tools such as AI chatbots, predictive analytics, personalization platforms, Marketing and CRM systems.
Frameworks to evaluate the value and impact of adopting specific AI tools on CX and growth outcomes.
Use cases for AI in Customer Experience
Change Management for AI introduction
Key principles of change management.
Templates & Checklists: Change management roadmaps, stakeholder analysis templates, communication plans, and ethical guideline checklists.
About me
With over 20 years of experience in operations, marketing, and business strategy, I've advanced my career through various C Suite roles. Throughout this journey, I’ve had the privilege of shaping the growth of prominent brands like Deliveryhero, N26, Scout24, share, and Autodoc, always with a clear focus on creating exceptional customer journeys that leave lasting impressions. My passion for building world-class teams has been recognized globally, particularly in platform economies, marketplaces, e-commerce, and tech sectors. I’ve led 1,000+ teams sizes through dynamic and challenging times, employing a servant leadership style that emphasizes diversity, inclusivity, and a strong commitment to quality. My extensive experience includes leading numerous consulting assignments worldwide, where I've helped organizations across various industries unlock the true potential of customer experience (CX) to drive sustainable, organic growth.
As the founder and CEO of TALOOB, a leadership-as-a-service and coaching platform, my objective is to reshape modern leadership by delivering professional coaching solutions and actionable insights that drive sustainable growth. My focus is on empowering leaders to elevate their skills and capabilities, using a data-driven approach that fosters continuous development and meaningful impact.
Carmen
TALOOB Leadership
Use cases AI in CS
Photos
Companies I worked for
Global Director Customer Experience and Operations
DeliveryHero
Consumer Marketplace
Food Tech
Global Director Customer Experience and Operations
N26
Bank and Fintech
Global VP Customer Operations, Customer Experience & ESG
AUTODOC
Automotive e-commerce
Director Of Global Customer Experience & Member of the ELT Consumer Segment
Scout24
Prop Tech Marketplace
Chief Brand Experience Officer
share
Impact Brand Retail, D2C
COO
Lemoncat
B2B Food Tech Marketplace
Head of Global Customer Operations
STRATO
Hosting Provider
Chief Experience Officer
DR SMILE
Health Tech Marketplace
Imprint
ANGABEN GEMÄSS §5 TM

Vertreten durch
Carmen Beissner
carmen@beissner.eu
10437 Berlin

Verantwortlich für den Inhalt nach §55 Abs. 2 RStV
Carmen Beissner
10437 Berlin

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